Broadband Guide

Music Downloads 101

stella — Wed Feb 18, 2009 2:37 pm

Author: stella

Posted: Wed Feb 18, 2009 2:37 pm

Downloading Music is Quick and Easy!
Downloading music using your broadband Internet connection is one of the coolest things you can do online. Many music download sites have hit the Internet in the last year. Most charge 99 cents a song or less, and with a broadband connection like AT&T High Speed Internet, you can groove to that hot new song on your computer or portable music player in less than a minute! There's no further need to go to the record store if you don't want to; whole albums are often times available for around $10 each.
Get Your Music at Blazing Speeds
Still using Dial-up? Run out of ways to pass the time while your music sluggishly downloads? Upgrade to AT&T High Speed Internet where there's no dialing and no waiting to connect. Welcome yourself to a world of streaming music, video and media where your lightning speed connection is instantly available to download your favorite music
Putting Your Tunes on Your Portable Player
One of the greatest benefits of downloading music is the ability to take that music with you, whether you're transferring it to a portable music player or recording it onto a CD. Here are some tips to make sure everything works together:
� Know the Format - Music download services offer different music formats. Most offer .wma files but some offer .aiff files. Make sure the format works with your portable player. Music downloads from some services only work on certain portable music players; most of which also play .mp3 format.
� Learn to Burn - Most all music services allow you to burn regular music CDs from the songs you download, but different services have different limits. Find out how many CDs you can burn from one playlist, for example: Once you reach the limit, you may be able to change the order of the playlist to burn more. Most music services offer built-in CD burning. If you're using a different CD burning program, make sure you're set to make a music CD, not a data CD, so you can use it on most stereo systems or in your car.
Making Sure it's Legal
Reputable music stores like MusicMatch, MusicNow, iTunes, Napster and Wal-Mart are legal ways to download music because they, in turn, pay the owners and artists who create the music. That is probably not the case with songs downloaded from peer-to-peer (P2P) networks. While P2P software provides you with the ability to share songs, it does not necessarily provide you the authorization to do so. The important distinction between legitimate music sites and music traded informally over P2P networks is that, chances are, users who make songs available to you over P2P are probably not authorized to do so.
This type of music swapping is not only against the rules of most Internet Service providers - including AT&T Internet Services - but it is also illegal. Technically, it's called copyright infringement; big words that mean you can be prosecuted under criminal law, and the artists and record companies can file a lawsuit against you. Record companies scan the Internet for potential illegal file swappers and take some of them to court. If you don't think it can happen to you - you are wrong. Thousands of Internet users just like you are finding that out as the record companies are filing lawsuits all across the country. Trust us; paying around a dollar a song to download music legally is a much better option!

Is AT&T U-verse available in my area?

Sam — Wed Feb 18, 2009 2:37 pm

Author: Sam

Posted: Wed Feb 18, 2009 2:37 pm

If you are interested in ordering AT&T U-verse TV service, please check your eligibility at AT&T U-verse online.
You will be asked to complete an eligibility verification form to determine if AT&T U-verse is available in your area:

After completing this form, you may order online or by calling 1-800-288-2020 and saying "Order U-verse Service".

How to tell if Internet Explorer has Service Pack 2 (SP2)

Sam — Tue Feb 17, 2009 10:56 am

Author: Sam

Posted: Tue Feb 17, 2009 10:56 am

Important: You may experience problems utilizing Online Chat if Internet Explorer Service Pack 2 is installed on your computer. See the steps below to verify the version of Internet Explorer installed on your computer. If SP2 is installed, see How do I stop pop-up blocker from blocking AT&T Yahoo! Online Chat?
1. Open an Internet Explorer Browser window.
2. From the Help menu, select About Internet Explorer.
3. In the About Internet Explorer window, check the Version: field.
Note: If you have version 6.x, continue to read the Update Versions: area. If SP2 is listed, Internet Explorer has Service Pack 2 installed.

AT&T High Speed Internet and Windows Vista

stella — Tue Feb 17, 2009 10:53 am

Author: stella

Posted: Tue Feb 17, 2009 10:53 am

Are you an existing AT&T High Speed Internet customer interested in upgrading to the new Microsoft Windows VistaTM operating system? Are you planning to purchase AT&T High Speed Internet for the first time and install our service on your Vista-ready PC?
Below is some information that may help answer your initial questions about the Vista operating system and AT&T High Speed Internet. For further information, you can also refer to Microsoft Windows VistaTM Frequently Asked Questions for additional information and assistance.
What are the PC hardware requirements for a Windows Vista PC?
A Windows Vista capable PC includes at least:
� A modern processor (at least 800MHz)
� 512 MB of system memory
� A graphics processor that is DirectX 9 capable
A Windows Vista Premium Ready PC includes at least:
� 1 GHz 32-bit (x86) or 64-bit (x64) processor
� 1 GB of system memory
� Support for DirectX 9 graphics with a WDDM driver, 128 MB of graphics memory (minimum), Pixel Shader 2.0, and 32 bits per pixel.
� 40 GB of hard drive capacity with 15 GB free space
� DVD-ROM Drive
� Audio output capability
� Internet access capability
Installing New AT&T High Speed Internet Service on a Windows Vista PC
Your new Windows Vista PC is compatible with the AT&T High Speed Internet service.
If you are a new AT&T High Speed Internet Service subscriber, you will order and receive your AT&T High Speed Internet modem and Welcome Kit after completing your service order. The installation software included in your Welcome Kit will assist you in installing the AT&T High Speed Internet Service on all supported operating systems including the Microsoft Windows Vista operating system.
Upgrading to the new Windows Vista operating system on your current or new Vista PC with an existing AT&T High Speed Internet account ...
If you are an existing AT&T High Speed Internet customer interested in upgrading from Microsoft Windows XP to Windows Vista, here is some supportive information to help you better understand what Vista means for you and your current AT&T High Speed Internet experience.
AT&T and Yahoo! have been working closely with Microsoft to update our familiar software applications to support the Vista operating system, including AT&T Messenger, Flickr, the AT&T Portal powered by Yahoo!, and our Web-based e-mail service.
In this spirit, our teams will continue to work to deliver compatibility with other familiar applications which will be temporarily impacted for customers who upgrade to Vista, such as the AT&T Yahoo! Browser and the AT&T Yahoo! Online Protection Suite. While our teams remain dedicated to restoring your ability to manage and customize the online protection suite on a Vista PC, we encourage you to learn more about the embedded Windows Security Center, part of the Vista operating system and similar to the AT&T Yahoo! Online Protection Suite, to help keep your PC up to date with the latest security patches and alerts.
For more information on the Windows Security Center, visit www.microsoft.com/windowsvista/.

What is AT&T ConnecTech?

Jason — Tue Feb 17, 2009 10:53 am

Author: Jason

Posted: Tue Feb 17, 2009 10:53 am

AT&T ConnecTech service provides installation, upgrade, and repair options for your computing, home network and home theater devices. Let our experts come to your home or call us for telephone support to save you time and frustration. AT&T ConnecTech offers virtually nationwide coverage with total technology solutions performed by our qualified AT&T ConnecTech in-home or phone support service agents.
� We offer fast, affordable, next day in-home installation and support
� Get help for your computer performance, networking connections, or home entertainment installation
� AT&T makes your technology work no matter where you bought it, nationwide...even if you are not an AT&T customer today
� Call today, and save time and frustration with the help you need 7 days a week
� Get help by phone from our expert AT&T ConnecTech support team
� Get in-home service from our qualified AT&T ConnecTech service team
Visit the AT&T ConnecTech website or call 1-800-344-1734, 8 am to 11 pm CT, 7 days a week to get details on pricing and more.

Can I change the size of the text on Web pages?

robinson — Tue Feb 17, 2009 10:52 am

Author: robinson

Posted: Tue Feb 17, 2009 10:52 am

You can enlarge or shrink the size of text on many Web pages, depending on whether this site uses pixels or points for text size.

Web sites using pixels are "fixed" to a certain size, usually for artistic reasons (to maintain the integrity of the particular "look" of a page). Web sites using points can be enlarged or made smaller according to your preferences.

To change font size in Internet Explorer 5 for Windows:
1. From the Internet Explorer tool bar, choose View and then Text Size.
2. Select the size you want (largest, larger, medium, smaller, or smallest).
3. Click OK.

Can I change the fonts used on Web pages?

Curt — Tue Feb 17, 2009 10:52 am

Author: Curt

Posted: Tue Feb 17, 2009 10:52 am

Unless a Web page specifies certain fonts, your browser will use its default fonts. Often, you can change these defaults.

There are two types of fonts: monospaced (also referred to as fixed-width), and proportional. For example, Arial is a proportional font - the letter "w" takes up more room than the letter "l"; most Web pages use proportional fonts. In monospaced fonts like Courier, all the letters are the same width.

To change fonts in Internet Explorer 5.x (Windows):
1. From the Internet Explorer tool bar, choose Tools and then Internet Options.
2. Select the General tab and click on the Fonts button.
3. Choose a font for the Web page font.
4. Choose a font for the Plain text font.
5. Click OK.

Are there ideal monitor settings for using AT&T service?

ruby — Tue Feb 17, 2009 10:52 am

Author: ruby

Posted: Tue Feb 17, 2009 10:52 am

The AT&T Portal powered by Yahoo! and home pages are best viewed in a 16-bit, 800x600 format.

To verify your monitor settings:
1. Double-click the My Computer icon on your desktop.
2. Double-click the Display icon.
3. Click on the Settings tab in the Display Properties window.
4. Check that the Colors option is set to High Color (16 bit) and that the Screen area pointer is set to 800 by 600 pixels. If not, adjust the settings, then click Apply.

How to change a sub account image on the AT&T Yahoo! Browser

Tod — Tue Feb 17, 2009 10:51 am

Author: Tod

Posted: Tue Feb 17, 2009 10:51 am

Sub account images can be changed on the AT&T Member Sign In utility that appears when you launch the AT&T Yahoo! Browser.
1. Select the sub account image you'd like to update.
2. Click the Change My Image link.
3. Select a new image for the sub account.
4. When asked "Is this the image you want," select Yes.
5. Enter the sub account password and click Save Image.
6. Next, select the primary account image (it should appear on the far left of the screen).
7. Click the Change My Image link.
8. Select an image for the primary account. You can select the same image that already appears for the primary account; you don't have to select a different image.
9. When asked "Is this the image you want," select Yes.
10. Enter the primary account password and click Save Image.
The new sub account image will now appear on the sign in page.

How do I turn cookies on in my browser?

stella — Tue Feb 17, 2009 10:50 am

Author: stella

Posted: Tue Feb 17, 2009 10:50 am

Note: Your system's security may require that you have administrator level privileges to perform the steps below. A user with administrative privileges can perform tasks, such as install and uninstall software and change a computer's configurations. If you are unable to perform the following actions, please consult with your system administrator or person(s) that setup/configured your computer.
If you're running a browser other than those listed in the above drop-down and would like more information on whether your browser supports cookies, please refer to your browser's help file.
For Internet Explorer 6.x for Windows:
1. Select Internet Options from the Tools menu.
2. Select the Privacy tab.
3. Move the slider up or down depending upon the desired level of security you would like.

Why does my browser try to load a page, but never finish?

robinson — Tue Feb 17, 2009 10:30 am

Author: robinson

Posted: Tue Feb 17, 2009 10:30 am

If you click a button or link and nothing happens for an unusually long time, your browser is "hanging" or "freezing" (they're the same). This means that it's either waiting for information from a server or busy processing internally.

At certain times of the day, traffic on the Internet can be very heavy, and you may have to wait a little bit longer for a response from our servers. The Internet can sometimes experience bottlenecks and traffic jams, just as freeways do. Delays caused by heavy traffic shouldn't last more than a few minutes.

If you experience a delay, try resubmitting your request by clicking the Stop button and then the Refresh button on your browser, or by clicking on the same button or link again. If the page still doesn't display, recheck the URL; it may be incorrect.

If your browser hangs or freezes frequently, it may help to clear your browser's cache.

How to clear your browser's history

Curt — Tue Feb 17, 2009 10:30 am

Author: Curt

Posted: Tue Feb 17, 2009 10:30 am

Please refer to Why should I clear my browser's history? to learn about the benefits of managing the size of your browser's history file or folder.
Note: Your system's security may require that you have administrator level privileges to perform the steps below. A user with administrative privileges can perform tasks, such as install and uninstall software and change a computer's configurations. If you are unable to perform the following actions, please consult with your system administrator or person(s) that setup/configured your computer.
To verify or change your Web browser security level, please refer to the AT&T help article How to adjust your security level for your AT&T Yahoo! or Internet Explorer browser.
To clear the browser's history:
1. Choose Internet Options... from the Tools menu.
2. Select the General tab.
3. Locate the History section, click the Clear History button, and choose OK when prompted.
4. Click the OK button at the bottom of the Internet Options window.
5. Close and re-start your browser.

How to clear your browser's cache

Sam — Tue Feb 17, 2009 10:30 am

Author: Sam

Posted: Tue Feb 17, 2009 10:30 am

When you visit a Web site, your browser automatically copies that page and saves it on your hard drive in a folder called a cache. Caching allows you to revisit those pages much faster, without having to download them all over again.

Your cache will eventually fill up. When this happens, your browser will delete some files, starting with the oldest. Even though your browser will do this automatically, clearing your cache manually on occasion may help speed up your system. If your browser hangs or freezes frequently, it may help to clear your browser's cache. You may also want to limit the size of your cache, so that it can never get too big.

To clear cache in Internet Explorer 6.x for Windows:
1. Choose Internet Options... from the Tools menu.
2. Under the General tab, locate the Temporary Internet files section.
3. Select the Delete Files button, and choose OK when prompted.
To change the size of the cache:
1. Choose Internet Options... from the Tools menu.
2. Select the General tab.
3. Under Temporary Internet Files, choose Settings.
4. Under Amount of Disk Space to Use, move the bar to the left to reduce the size of the cache.
5. Click OK.

Check and update your DNS settings

Jason — Tue Feb 17, 2009 10:29 am

Author: Jason

Posted: Tue Feb 17, 2009 10:29 am

When you visit a Web site, your browser sends the site's alphabetic domain name to a DNS server. The DNS server translates the domain into a numeric IP address, then responds to your computer with the Internet location of the Web site. Incorrect DNS settings on your computer can disrupt this information flow and cause your Internet browsing to slow down or fail.
If you have trouble browsing the Internet, check your DNS settings. The majority of Members will have their DNS settings as "server-assigned." This allows DNS information to be automatically sent to your computer, which may improve your browsing experience. Some Members will require DNS settings to be manually entered. If your DNS settings are not "server assigned" click the following link for instructions on updating your DNS settings.
Note: If you are using a router to connect to your Internet service, check with your manufacturer's web site for instructions on updating your DNS settings with the following information:
Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1
Note: Please ensure that you are reviewing the correct instructions by choosing the appropriate Operating System.
For Windows XP:
1. Click the Start button and Select Control Panel from the menu.
2. Select Network and Internet Connections.
3. Double-click the Network Connections icon at the lower right.
4. Under the LAN or High-Speed Internet section, right-click the Local Area Connection icon and select Properties.
5. From the "Components checked are used by this connection" list, select Internet Protocol (TCP/IP), then click the Properties button.
6. Read the current DNS setting on the lower half of the TCP/IP properties screen. Make sure the radio button for Obtain DNS server address automatically is selected and click OK.

7. Return to the Network Connections screen.
8. Under the Broadband section, right-click the High Speed Internet Connection icon and select Properties.
9. Select the Networking tab.
10. From the "This connection uses the following items" list, select Internet Protocol (TCP/IP) and click the Properties button.
In the lower half of the properties page confirm that the radio button for Obtain DNS server address automatically is selected. Click OK.

How to enable JavaScript in your browser

stella — Tue Feb 17, 2009 10:29 am

Author: stella

Posted: Tue Feb 17, 2009 10:29 am

Most Web browsers are configured by default to run JavaScript. If JavaScript is disabled in your browser, you may not be able to utilize all the features of your AT&T service.

To configure Microsoft Internet Explorer 6.x (Windows):
1. Go to the Tools menu and select Internet Options.
2. Click the Security tab at the top of the Internet Options window.
3. In the box at the top of the window, make sure the Internet icon is highlighted. If it is not, click it once to highlight it.
4. Click the Custom Level button at the bottom of the window.
5. Scroll down to the section marked Scripting and find the item labeled Active Scripting.
6. Make sure the Enable button is marked.
7. Click OK to close the Security Settings window.
8. Click OK to close the Internet Options window.