Broadband Guide

What equipment do I need to get AT&T High Speed Internet?

Sam — Wed Feb 18, 2009 2:40 pm

Author: Sam

Posted: Wed Feb 18, 2009 2:40 pm

During the ordering process, you will be able to select the DSL equipment that best suits your hardware configuration including:
� DSL modem
� DSL filters for your phones
� Ethernet network interface card that connects the modem to the PC
� All needed cables
� If needed, we will supply a splitter that divides voice and data traffic on the DSL line.
We will also supply the software to enable your computer to connect to your Internet Service Provider.
More DSL equipment options are becoming available, and customers may use equipment from any provider, as long as the equipment meets the interface and technical specifications of the FCC and is compatible with devices on our network.

What software do I need to get AT&T High Speed Internet?

Curt — Wed Feb 18, 2009 2:40 pm

Author: Curt

Posted: Wed Feb 18, 2009 2:40 pm

In some cases, you may need to download Enternet 300 software which connects your computer over a DSL connection to your Internet Service Provider (ISP); Microsoft Windows XP users can access built-in software included with the Windows XP Operating System. Please refer to the Microsoft Web site for assistance with Windows XP connection software.

Can I install AT&T High Speed Internet myself?

Jason — Wed Feb 18, 2009 2:40 pm

Author: Jason

Posted: Wed Feb 18, 2009 2:40 pm

Yes, the Self Install kit is available for AT&T Basic High Speed Internet and Basic Plus High Speed Internet orders if you have a telephone line qualified to carry the DSL signal.
The Self Install option is not available if you have:
� an alarm or medical monitoring service on the line where you want High Speed Internet service
� a rotary dial or hard-wired phone service on the line where you want High Speed Internet service
� more than six (6) jacks with analog devices attached (such as a fax machine or analog modem)
� a Centrex, PBX, Key System or Hunting service
� a Router
In addition, the Self Install option is not available for S Package customers.

Can I run my own Web servers with AT&T High Speed

robinson — Wed Feb 18, 2009 2:39 pm

Author: robinson

Posted: Wed Feb 18, 2009 2:39 pm

Yes, if you have a static IP address. A static IP address provides you a constant connection to the Internet. It also allows you to host your own Web sites and setup servers (FTP, mail, etc.) that can be continually accessed via the Internet.
AT&T offers three packages that include static IP addresses: the Standard Plus - S Package, the Deluxe - S Package and the Expert Plus - S Package.

Will I need a second phone line for AT&T High Speed Internet

stella — Wed Feb 18, 2009 2:39 pm

Author: stella

Posted: Wed Feb 18, 2009 2:39 pm

AT&T will either provide DSL service on your existing phone line, or install an additional data line into your home. In either case, you will be able to use your existing phone line for your voice calls and keep your same telephone number.

Will I have to change my email address?

Curt — Wed Feb 18, 2009 2:38 pm

Author: Curt

Posted: Wed Feb 18, 2009 2:38 pm

If you have an existing email account with AT&T and you order AT&T, then you can keep your current email address.
If you have an existing email account for another Internet Service Provider and order AT&T, then you will need to create a new email address.

Is DSL available in my area?

Tod — Wed Feb 18, 2009 2:38 pm

Author: Tod

Posted: Wed Feb 18, 2009 2:38 pm

In order to qualify for AT&T High Speed Internet, your location must meet certain conditions. DSL service must be available in your central office and you must be less than approximately three miles from your central office, or live in a neighborhood where a DSL Gateway has been installed. You must also have a telephone line qualified to carry the DSL signal. Approximately 60% - 65% of customers out of each central office will qualify for the service.
Check to see if AT&T DSL High Speed Internet Service is available in your area.

Are DSL speeds guaranteed?

Tod — Wed Feb 18, 2009 2:38 pm

Author: Tod

Posted: Wed Feb 18, 2009 2:38 pm

The speed range of your DSL service is based on the distance between your home/office and the DSL-equipped Central Office or Gateway, as well as the condition of your line. The actual speed achieved will vary due to factors such as Internet congestion and wiring inside your home/office. There's no guarantee that you will achieve the maximum speed in the speed range.
Once your DSL service is working, we ask that you keep your modem/router on for 10 consecutive days while we optimize your service to provide you with the best possible connection speed for your line.

Music Downloads 101

stella — Wed Feb 18, 2009 2:37 pm

Author: stella

Posted: Wed Feb 18, 2009 2:37 pm

Downloading Music is Quick and Easy!
Downloading music using your broadband Internet connection is one of the coolest things you can do online. Many music download sites have hit the Internet in the last year. Most charge 99 cents a song or less, and with a broadband connection like AT&T High Speed Internet, you can groove to that hot new song on your computer or portable music player in less than a minute! There's no further need to go to the record store if you don't want to; whole albums are often times available for around $10 each.
Get Your Music at Blazing Speeds
Still using Dial-up? Run out of ways to pass the time while your music sluggishly downloads? Upgrade to AT&T High Speed Internet where there's no dialing and no waiting to connect. Welcome yourself to a world of streaming music, video and media where your lightning speed connection is instantly available to download your favorite music
Putting Your Tunes on Your Portable Player
One of the greatest benefits of downloading music is the ability to take that music with you, whether you're transferring it to a portable music player or recording it onto a CD. Here are some tips to make sure everything works together:
� Know the Format - Music download services offer different music formats. Most offer .wma files but some offer .aiff files. Make sure the format works with your portable player. Music downloads from some services only work on certain portable music players; most of which also play .mp3 format.
� Learn to Burn - Most all music services allow you to burn regular music CDs from the songs you download, but different services have different limits. Find out how many CDs you can burn from one playlist, for example: Once you reach the limit, you may be able to change the order of the playlist to burn more. Most music services offer built-in CD burning. If you're using a different CD burning program, make sure you're set to make a music CD, not a data CD, so you can use it on most stereo systems or in your car.
Making Sure it's Legal
Reputable music stores like MusicMatch, MusicNow, iTunes, Napster and Wal-Mart are legal ways to download music because they, in turn, pay the owners and artists who create the music. That is probably not the case with songs downloaded from peer-to-peer (P2P) networks. While P2P software provides you with the ability to share songs, it does not necessarily provide you the authorization to do so. The important distinction between legitimate music sites and music traded informally over P2P networks is that, chances are, users who make songs available to you over P2P are probably not authorized to do so.
This type of music swapping is not only against the rules of most Internet Service providers - including AT&T Internet Services - but it is also illegal. Technically, it's called copyright infringement; big words that mean you can be prosecuted under criminal law, and the artists and record companies can file a lawsuit against you. Record companies scan the Internet for potential illegal file swappers and take some of them to court. If you don't think it can happen to you - you are wrong. Thousands of Internet users just like you are finding that out as the record companies are filing lawsuits all across the country. Trust us; paying around a dollar a song to download music legally is a much better option!

Is AT&T U-verse available in my area?

Sam — Wed Feb 18, 2009 2:37 pm

Author: Sam

Posted: Wed Feb 18, 2009 2:37 pm

If you are interested in ordering AT&T U-verse TV service, please check your eligibility at AT&T U-verse online.
You will be asked to complete an eligibility verification form to determine if AT&T U-verse is available in your area:

After completing this form, you may order online or by calling 1-800-288-2020 and saying "Order U-verse Service".

How to tell if Internet Explorer has Service Pack 2 (SP2)

Sam — Tue Feb 17, 2009 10:56 am

Author: Sam

Posted: Tue Feb 17, 2009 10:56 am

Important: You may experience problems utilizing Online Chat if Internet Explorer Service Pack 2 is installed on your computer. See the steps below to verify the version of Internet Explorer installed on your computer. If SP2 is installed, see How do I stop pop-up blocker from blocking AT&T Yahoo! Online Chat?
1. Open an Internet Explorer Browser window.
2. From the Help menu, select About Internet Explorer.
3. In the About Internet Explorer window, check the Version: field.
Note: If you have version 6.x, continue to read the Update Versions: area. If SP2 is listed, Internet Explorer has Service Pack 2 installed.

AT&T High Speed Internet and Windows Vista

stella — Tue Feb 17, 2009 10:53 am

Author: stella

Posted: Tue Feb 17, 2009 10:53 am

Are you an existing AT&T High Speed Internet customer interested in upgrading to the new Microsoft Windows VistaTM operating system? Are you planning to purchase AT&T High Speed Internet for the first time and install our service on your Vista-ready PC?
Below is some information that may help answer your initial questions about the Vista operating system and AT&T High Speed Internet. For further information, you can also refer to Microsoft Windows VistaTM Frequently Asked Questions for additional information and assistance.
What are the PC hardware requirements for a Windows Vista PC?
A Windows Vista capable PC includes at least:
� A modern processor (at least 800MHz)
� 512 MB of system memory
� A graphics processor that is DirectX 9 capable
A Windows Vista Premium Ready PC includes at least:
� 1 GHz 32-bit (x86) or 64-bit (x64) processor
� 1 GB of system memory
� Support for DirectX 9 graphics with a WDDM driver, 128 MB of graphics memory (minimum), Pixel Shader 2.0, and 32 bits per pixel.
� 40 GB of hard drive capacity with 15 GB free space
� DVD-ROM Drive
� Audio output capability
� Internet access capability
Installing New AT&T High Speed Internet Service on a Windows Vista PC
Your new Windows Vista PC is compatible with the AT&T High Speed Internet service.
If you are a new AT&T High Speed Internet Service subscriber, you will order and receive your AT&T High Speed Internet modem and Welcome Kit after completing your service order. The installation software included in your Welcome Kit will assist you in installing the AT&T High Speed Internet Service on all supported operating systems including the Microsoft Windows Vista operating system.
Upgrading to the new Windows Vista operating system on your current or new Vista PC with an existing AT&T High Speed Internet account ...
If you are an existing AT&T High Speed Internet customer interested in upgrading from Microsoft Windows XP to Windows Vista, here is some supportive information to help you better understand what Vista means for you and your current AT&T High Speed Internet experience.
AT&T and Yahoo! have been working closely with Microsoft to update our familiar software applications to support the Vista operating system, including AT&T Messenger, Flickr, the AT&T Portal powered by Yahoo!, and our Web-based e-mail service.
In this spirit, our teams will continue to work to deliver compatibility with other familiar applications which will be temporarily impacted for customers who upgrade to Vista, such as the AT&T Yahoo! Browser and the AT&T Yahoo! Online Protection Suite. While our teams remain dedicated to restoring your ability to manage and customize the online protection suite on a Vista PC, we encourage you to learn more about the embedded Windows Security Center, part of the Vista operating system and similar to the AT&T Yahoo! Online Protection Suite, to help keep your PC up to date with the latest security patches and alerts.
For more information on the Windows Security Center, visit www.microsoft.com/windowsvista/.

What is AT&T ConnecTech?

Jason — Tue Feb 17, 2009 10:53 am

Author: Jason

Posted: Tue Feb 17, 2009 10:53 am

AT&T ConnecTech service provides installation, upgrade, and repair options for your computing, home network and home theater devices. Let our experts come to your home or call us for telephone support to save you time and frustration. AT&T ConnecTech offers virtually nationwide coverage with total technology solutions performed by our qualified AT&T ConnecTech in-home or phone support service agents.
� We offer fast, affordable, next day in-home installation and support
� Get help for your computer performance, networking connections, or home entertainment installation
� AT&T makes your technology work no matter where you bought it, nationwide...even if you are not an AT&T customer today
� Call today, and save time and frustration with the help you need 7 days a week
� Get help by phone from our expert AT&T ConnecTech support team
� Get in-home service from our qualified AT&T ConnecTech service team
Visit the AT&T ConnecTech website or call 1-800-344-1734, 8 am to 11 pm CT, 7 days a week to get details on pricing and more.

Can I change the size of the text on Web pages?

robinson — Tue Feb 17, 2009 10:52 am

Author: robinson

Posted: Tue Feb 17, 2009 10:52 am

You can enlarge or shrink the size of text on many Web pages, depending on whether this site uses pixels or points for text size.

Web sites using pixels are "fixed" to a certain size, usually for artistic reasons (to maintain the integrity of the particular "look" of a page). Web sites using points can be enlarged or made smaller according to your preferences.

To change font size in Internet Explorer 5 for Windows:
1. From the Internet Explorer tool bar, choose View and then Text Size.
2. Select the size you want (largest, larger, medium, smaller, or smallest).
3. Click OK.

Can I change the fonts used on Web pages?

Curt — Tue Feb 17, 2009 10:52 am

Author: Curt

Posted: Tue Feb 17, 2009 10:52 am

Unless a Web page specifies certain fonts, your browser will use its default fonts. Often, you can change these defaults.

There are two types of fonts: monospaced (also referred to as fixed-width), and proportional. For example, Arial is a proportional font - the letter "w" takes up more room than the letter "l"; most Web pages use proportional fonts. In monospaced fonts like Courier, all the letters are the same width.

To change fonts in Internet Explorer 5.x (Windows):
1. From the Internet Explorer tool bar, choose Tools and then Internet Options.
2. Select the General tab and click on the Fonts button.
3. Choose a font for the Web page font.
4. Choose a font for the Plain text font.
5. Click OK.